- ‹ prev
- next ›
- 1
- 2
- 3
- 4
- 5
- 6
- 7
When a customer calls, they want results, not hold music.
Nuance IVR to Digital gives customers options that lead to quicker results and reduce call center costs.
Customers can move out of the IVR and resolve their issue through a digital experience using text messaging or the mobile browser.
Informing those customers of speedier options decreases total hold time, improves customer satisfaction, and reduces pressure on the call center.
Both Oliver and Pam need to call their bank. Oliver’s bank doesn’t have IVR to digital. Pam’s does.
Total Time Elapsed
Total Time Elapsed
Total Time Elapsed
Total Time Elapsed
Total Time Elapsed
Total Time Elapsed